1. Check They Are Licensed
In the UK, every private hire vehicle and its driver must be licensed by a local authority. In Hertfordshire, this is typically the relevant district council. Always ask for the operator's licence number and verify it. At Advance Chauffeur, we are licensed by St Albans City and District Council.
2. Are Prices Fixed or Metered?
Metered taxis can result in unpleasant surprises — particularly if there is heavy traffic on the way to the airport. Always choose a company that offers fixed, pre-agreed prices. Our prices are confirmed at the time of booking and will never increase due to traffic.
3. Do They Track Your Flight?
A good airport taxi company will monitor your flight in real time. If your flight is delayed on arrival, your driver should adjust automatically — not charge you extra waiting time. We include real-time flight tracking on every airport booking.
4. How Much Free Waiting Time Do They Offer?
On airport collections, passengers need time to clear immigration and collect luggage. The industry standard is 30 to 45 minutes — we offer 60 minutes of free waiting on all airport pick-ups.
5. Are the Drivers DBS Checked?
For peace of mind — particularly if you are travelling alone or sending children on a school run — always check that drivers hold a valid DBS certificate. All Advance Chauffeur drivers are fully DBS checked.
6. Can You Pay by Card?
Always check that the company accepts card payments. Arriving back from a holiday without cash should never be a problem. We accept all major cards, Apple Pay and Google Pay.
7. Do They Have Reviews?
Check Google, Trustpilot or Facebook for genuine customer reviews. A company with consistent 5-star reviews for punctuality and professionalism is far more reliable than one with no online presence. Check our Google reviews directly from our website.